Returns & Refund Policy – Zaimah

Last updated: August 27, 2026

At Zaimah, every piece is checked for quality before it reaches you. However, if something isn't right, here's how we handle returns and refunds.

1. Eligibility for Returns

• Returns are accepted only in case of a damaged or defective product
• The return request must be raised within 3 days of delivery
• The product must be unused, unwashed, and in its original condition with tags intact

2. Non-Returnable Items

• Customised or made-to-order items are not eligible for return, as these are created specifically as per your requirements
• Items damaged due to misuse, wash, or alterations made after delivery are not eligible for return

3. How to Raise a Return Request

If you receive a damaged product, please contact us within 3 days of delivery with:

• Your order number
• Photos/video of the damaged item

Our team will review your request and confirm the return.

4. Return Shipping

If the return is approved due to a damaged or defective product, Zaimah will bear the return shipping cost. You will be guided on how to send the item back to us.

5. Refunds

• Once the returned item is received and inspected, your refund will be processed to your original payment method
• Refunds are typically processed within a few business days after the item passes inspection
• For Cash on Delivery (COD) orders (India only), refunds will be processed via bank transfer/UPI, as original payment method reversal is not applicable

6. Exchanges

If you'd prefer an exchange instead of a refund for a damaged item, please mention this while raising your return request, and we'll assist you based on availability.

7. Contact Us

For any questions about returns or refunds, please contact us at:

Zaiimah [zaimahclothsonline@gmail com ] Instagram/Facebook: [https://www.instagram.com/zaimah_by_zainab/?hl=en] CONTACT NO.9123143137