Frequently Asked Questions – Zaimah

About Our Products

Q: What makes Zaimah different from other stores? Every Zaimah design is unique and created by a professional fashion designer — you won't find these pieces anywhere else. We also personally wash-test every fabric and check every stitched garment before it ships, so you get designer quality at an affordable price.

Q: Do you offer customisation? Yes! We offer customisation on select pieces so your outfit can be made exactly the way you want it. Reach out to us with your requirements before placing your order.

Q: Do you have collections for college girls? Yes, we have a dedicated collection designed especially for college girls, along with our regular designer ethnic wear collections.

Q: How do you ensure quality? Every fabric is personally washed and checked before stitching begins, and every finished garment is inspected by our founder before it's shipped to you.

Orders & Payment

Q: Is Cash on Delivery (COD) available? Yes, COD is available for orders within India only. International orders must be prepaid at checkout.

Q: What payment methods do you accept? We accept UPI, credit/debit cards, net banking, and other methods available through our secure payment partner, along with COD for domestic orders.

Q: Can I customise or cancel my order after placing it? Please contact us as soon as possible after placing your order. Once an order — especially a customised one — enters production, changes or cancellations may not be possible.

Shipping

Q: How long does delivery take? Domestic orders (within India) are delivered within 3 to 5 working days. International delivery timelines vary by destination and customs processing.

Q: Do you offer free shipping? Yes, shipping is free on all orders within India. International orders have shipping charges calculated at checkout.

Q: Do you ship internationally? Yes, we ship internationally. Shipping charges apply and COD is not available for international orders — payment must be made in full at checkout.

Q: How can I track my order? Once your order ships, you'll receive tracking details via email/SMS so you can follow your delivery.

Returns & Refunds

Q: What is your return policy? We accept returns only if a product arrives damaged or defective. Return requests must be raised within 3 days of delivery.

Q: Are customised orders returnable? No, customised or made-to-order items cannot be returned since they are made specifically for you.

Q: Who pays for return shipping? If your item is damaged, Zaimah covers the return shipping cost — you won't have to pay anything to send it back.

Q: How will I get my refund? Refunds are processed to your original payment method once we receive and inspect the returned item. For COD orders, refunds are processed via bank transfer or UPI.

Q: Can I exchange an item instead of a refund? Yes, if your item is damaged, you can request an exchange instead of a refund, subject to availability. Just mention this when raising your return request.

Contact

Q: How can I reach Zaimah for help? You can contact us anytime at:

Zaimah Email: [zaimahclothsonline@gmail.com] Instagram/Facebook: [https://www.instagram.com/zaimah_by_zainab/?hl=en]